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DeliverySome delivery providers may offer additional delivery options such as ‘Leave With A Neighbour’, or offer the option for additional delivery instructions. Any such additional delivery requests are made directly with the courier and are made at the customer’s own risk. The British Honey Company cannot be held responsible for non-delivery in these circumstances.
UK Mainland orders over £30 will qualify for free delivery, except for the following postcode regions; BT, EH, FK, G, KA, KY, ML, DG, TD, AB, DD, IV, KW, PA, PH, IM.
Free Shipping is automatically applied at checkout.
ReturnsAlcohol is a consumable item and due to hygiene reasons we cannot take opened bottles of alcohol back into stock, unless deemed faulty.
In addition to your statutory rights at The British Honey Company’s discretion you can return any unopened products within 30 days of receipt.
In all cases of returns please contact customer services firstname.lastname@example.org or calling 01993 880597 for a returns authorisation number (RMA). You must send the goods back to our contact address at your own cost and risk. If an item is deemed faulty we will reimburse the cost of postage to return the item.
Once you have notified us that you are cancelling your contract, any sum debited to us from your original method of payment will be refunded to your account provided that the goods in question are returned, and received within 14 days of your notifying us of the cancellation and in the same condition as they were sent to you.
Once you have told us you wish to cancel you have 14 days to return the order for a refund or exchange, at your own cost and risk.
When returning an item, it is your responsibility to ensure that the correct postage is paid, the goods are correctly packaged and a tracked postal service is used if required. Returns are at the customer’s risk until received by The British Honey Company.
If returning an item, it must not be handled any more than is necessary to return it.
If you do not return the goods or do not pay the costs of return delivery, or the goods are not returned in the original condition they were sent to you, we shall be entitled to deduct any reasonable costs up to the full amount paid.