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Delivery
We offer free standard delivery on orders over £50, except for the following postcode regions; BT, EH, FK, G, KA, KY, ML, DG, TD, AB, DD, IV, KW, PA, PH, IM, GY, JE.Free shipping is automatically applied at checkout. For orders under £50, the delivery charge is £5.95.
Tracking information
When your order has been collected by our courier, you will receive an email with instructions for tracking your parcel. Some delivery providers may offer additional delivery options such as ‘Leave With A Neighbour’, or offer the option for additional delivery instructions. Any such additional delivery requests are made directly with the courier and are made at the customer’s own risk. The British Honey Company cannot be held responsible for non-delivery in these circumstances.Delivery times
We will deliver your purchase within 3 to 5 days after receiving your order. We deliver Monday to Friday, except for bank holidays. If you have not received your purchase within 14 days, please contact enquiries online@britishhoney.com quoting your order number.Payments
We accept the following major payment cards: Visa, Mastercard, Maestro, Amex, Discover, Diner’s Club, Amazon Pay, Google Pay and Shop Pay.Return
Alcohol is a consumable item and due to hygiene reasons we cannot take opened bottles of alcohol back into stock, unless deemed faulty.In addition to your statutory rights at The British Honey Company’s discretion you can return any unopened products within 30 days of receipt.
In all cases of returns please contact customer services online@britishhoney.com or calling 0131 600 0000 to speak with customer services. You must send the goods back to our contact address at your own cost and risk. If an item is deemed faulty we will reimburse the cost of postage to return the item.
Once you have notified us that you are returning your order, any sum debited to us from your original method of payment will be refunded to your account provided that the goods in question are returned, and received within 14 days of your notifying us of the cancellation and in the same condition as they were sent to you.
Once you have told us you wish to cancel you order, you have 14 days to return the order for a refund or exchange, at your own cost and risk.
When returning an item, it is your responsibility to ensure that the correct postage is paid, the goods are correctly packaged and a tracked postal service is used if required. Returns are at the customer’s risk until received by The British Honey Company.
If returning an item, it must not be handled any more than is necessary to return it.
If you do not return the goods or do not pay the costs of return delivery, or the goods are not returned in the original condition they were sent to you, we shall be entitled to deduct any reasonable costs up to the full amount paid.
